FAQ

Find answers about Clover Home orders, U.S. shipping, local pickup, returns, payments, product details, and customer support.

Clover Home ships eligible items across the U.S. Memphis-area customers may also choose local pickup at our Amerlife / Clover Home store in Cordova, TN when available.

 

1) When will my order ship?
Most in-stock orders ship in 1-2 business days (Monday-Friday). Transit times vary by destination and item type.

2) What should I do if my order arrives damaged or defective?
Please contact us within 72 hours of delivery and include your order number, photos of the item, photos of the packaging, the shipping label, and clear images or video showing the issue.

3) Do I need to return a damaged or defective item?
In most approved cases, no. We typically resolve approved product-issue claims without requiring a return.

4) Does submitting a claim guarantee a refund?
No. Every request is reviewed individually, and supporting evidence is required.

5) What kinds of issues are usually considered your responsibility?
Typical examples include items damaged in transit, clear manufacturing defects, incorrect items, missing essential parts, or products materially different from the description.

6) Will I receive both a refund and a replacement?
Typically, no. Approved claims generally receive one remedy only — refund, replacement, replacement parts, or another appropriate resolution.

7) Do you accept change-of-mind returns?
Generally, no. We do not typically accept returns or refunds for non-defective items due to change of mind, personal preference, or incorrect selection.

8) Do you offer local delivery in Memphis?
Yes, for eligible items. Delivery availability, timing, and fees vary by order and destination.

9) Where can I find the full details of your return policy?
Please review our Returns & Refunds Policy for the full policy, including claim timing, documentation requirements, and approved resolutions.

10) How do I contact you?
cloverhomecustomerservice@gmail.com | 626-713-7610