Returns & Refunds Policy

Effective Date: 1st January , 2026

At Clover Home, every product-issue request is reviewed individually. Submitting a request does not automatically guarantee a refund, replacement, or other resolution.

Because many home products are fragile, bulky, or not practical to ship back, approved product-issue claims are often resolved without requiring a return. Our goal is to keep the process fair, thoughtful, and efficient for both sides.

1) Claim Window (72 Hours)
Please contact us within 72 hours of delivery if your order arrives damaged, defective, incorrect, incomplete, or materially different from the product description. Requests submitted after this window may be denied.

2) Issues Typically Considered Our Responsibility (Subject to Review)
Claims may be approved when the issue is determined to be caused by us, including:
- Item arrived damaged during transit
- Clear manufacturing defect
- Wrong item sent
- Missing essential parts or incomplete order
- Material difference from the product description

3) Issues That Typically Do Not Qualify
Claims may be denied or limited in situations such as:
- Change of mind or personal preference
- Customer selected the wrong item
- Minor variations in color, tone, texture, grain, or finish consistent with normal product characteristics or screen differences
- Minor imperfections that do not affect normal use or function
- Damage caused by misuse, mishandling, improper assembly, improper care, or normal wear and tear
- Requests submitted after the claim window
- Claims submitted without sufficient supporting evidence

4) Evidence We May Request
To review a claim, we may ask for:
- Order number
- Photos of the item
- Photos or video clearly showing the issue
- Photos of the outer packaging
- Photo of the shipping label

5) Review & Approved Resolutions
All requests are reviewed case by case. If we confirm the issue is our responsibility, we may, at our sole discretion, provide ONE of the following:
- A full refund
- A replacement item or replacement parts
- Another appropriate resolution

For clarity, approved claims generally receive one remedy only. We do not typically provide both a refund and a replacement for the same issue.

6) No-Return Resolution
In most approved cases, we do not require the item to be returned. We may request additional verification or inspection in limited situations.

7) Change-of-Mind Purchases
At this time, we generally do not accept returns or refunds for non-defective items due to change of mind, personal preference, or incorrect selection.

8) Abuse Prevention
We reserve the right to deny claims, limit refunds, refuse replacements, cancel orders, or restrict future service in cases of repeated or excessive claims, suspected fraud, or policy abuse.

9) Refund Timing
Approved refunds are issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Contact
[cloverhomecustomerservice@gmail.com] | [626-713-7610]