Shipping & Returns

Effective Date: 1st January , 2026

At Clover Home, we want your order experience to be clear, fair, and efficient. Please review the following Shipping & Returns Policy before placing an order.

Shipping

Order Fulfillment
We fulfill orders from U.S. inventory and, when available, from our Memphis showroom/warehouse.

Processing Time

  • In-stock orders typically process within 1-2 business days (Monday-Friday, excluding holidays).
  • Pre-order or made-to-order items will have estimated ship timing noted on the product page and/or at checkout.

Delivery Options
After processing, available delivery options may include:

  • Standard shipping: typically 3-7 business days
  • Expedited shipping: shown at checkout when available
  • Oversized or special-handling items: may require additional packaging, freight service, or a scheduled delivery appointment. If a custom quote or appointment is needed, our team will contact you.

Shipping Rates
Shipping rates are calculated at checkout based on destination, item type, and order contents. Any active shipping promotion, including free shipping offers, will be reflected at checkout.

Store Pickup & Local Delivery

  • Free store pickup may be available during business hours.
  • Local delivery may be available within the Memphis metro area for eligible orders.
  • Delivery fees, zones, and lead times will be shown at checkout or confirmed by our team.

Shipping Delays
If an order is delayed beyond the originally communicated timeframe, we will provide an updated estimate as soon as possible. Orders may be canceled for a refund at any time before shipment.

Returns, Refunds & Product Issue Claims

Because many home products are fragile, bulky, or not practical to ship back, all product-issue requests are reviewed individually. Submitting a request does not automatically guarantee a refund, replacement, or other resolution.

In many approved cases, product issues are resolved without requiring a return. Our goal is to keep the process fair, thoughtful, and efficient for both sides.

Claim Window (72 Hours)
Please contact us within 72 hours of delivery if your order arrives:

  • damaged
  • defective
  • incorrect
  • incomplete
  • materially different from the product description

Requests submitted after this window may be denied.

Issues Typically Considered Our Responsibility
Claims may be approved when the issue is determined to be caused by us, including:

  • Item arrived damaged during transit
  • Clear manufacturing defect
  • Wrong item sent
  • Missing essential parts or incomplete order
  • Material difference from the product description

Issues That Typically Do Not Qualify
Claims may be denied or limited in situations such as:

  • Change of mind or personal preference
  • Customer selected the wrong item
  • Minor variations in color, tone, texture, grain, or finish consistent with normal product characteristics or screen differences
  • Minor imperfections that do not affect normal use or function
  • Damage caused by misuse, mishandling, improper assembly, improper care, or normal wear and tear
  • Requests submitted after the claim window
  • Claims submitted without sufficient supporting evidence

Evidence We May Request
To review a claim, we may ask for:

  • Order number
  • Photos of the item
  • Photos or video clearly showing the issue
  • Photos of the outer packaging
  • Photo of the shipping label

Review & Approved Resolutions
All requests are reviewed case by case. If we confirm the issue is our responsibility, we may, at our sole discretion, provide one of the following remedies:

  • A full refund
  • A replacement item or replacement parts
  • Another appropriate resolution

Approved claims generally receive one remedy only. We do not typically provide both a refund and a replacement for the same issue.

No-Return Resolution
In most approved cases, we do not require the item to be returned. We may request additional verification or inspection in limited situations.

Change-of-Mind Purchases
At this time, we generally do not accept returns or refunds for non-defective items due to change of mind, personal preference, or incorrect selection.

Abuse Prevention
We reserve the right to deny claims, limit refunds, refuse replacements, cancel orders, or restrict future service in cases of repeated or excessive claims, suspected fraud, or policy abuse.

Refund Timing
Approved refunds are issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Contact

If you have any questions about shipping, delivery, or product issues, please contact us at:

[cloverhomecustomerservice@gmail.com]
[626-713-7610]